Join our team: Ashford Homes seeks Customer Care Co-ordinator to enhance home buyer experience

3 weeks ago
News
Join our team: Ashford Homes seeks Customer Care Co-ordinator to enhance home buyer experience

Wiltshire based Ashford Homes (South Western) Limited is recruiting for an office based Customer Care Co-ordinator to assist our expanding team, ensuring that home buyers receive the very best care following their home buying experience.

JOB DESCRIPTION

Working closely with Customer Care Manager, the successful candidate will provide an efficient, accurate and responsive customer service by receiving and responding to customer communications and co-ordinating contractors and internal operatives to ensure all issues raised are monitored and satisfactorily resolved through the 2 year warranty period and beyond in accordance with the company’s commitment to exceptional service.

Typical duties will include:

  • Responding swiftly to customer requests and keep the customer informed of service activity.
  • Managing operative diaries and arranging appointments for service calls.
  • Raising instructions/defects notices via customer service database to Contractors, Suppliers, Site Manager etc.
  • Monitoring, reporting and updating on the progress of works.
  • Ordering materials via buying department or directly with suppliers.
  • Logging incoming invoices and tie-up with contra-charge notices.
  • Monitoring Sub-Contractor performance and report to Customer Care Manager.
  • Producing accurate weekly and monthly reports.
  • Managing and maintaining the customer service database.
  • Effectively managing customer expectations and delivering excellent customer service.
  • Working as a participative member of the Customer Care Team.
  • Actively focusing on self-development and the improvement of Customer Service Customer management skills.

Suitable applicants will take pride in their role and be passionate about delivering a positive customer experience. Training will be provided to ensure ongoing personal development.
Previous experience of performing this role directly for a residential developer is essential.

Benefits will include:

  • 25 days holiday plus bank holidays
  • Nest pension scheme
  • State of the art facilities.
  • Free office Gym.
  • Walking distance to Bradford on Avon town centre and train station.

 

Please email your CV with a covering letter to website@ashford-homes.co.uk or submit via our careers page.

Feel free to share this article

More from Ashford Homes...

Aubreys Yard development in Poulshot complete: discover nine stunning homes blending modern elegance and historical charm

We are delighted to announce the successful completion of our Aubreys Yard development in Poulshot.…

Read full story
Aubreys Yard development in Poulshot complete: discover nine stunning homes blending modern elegance and historical charm
2 weeks ago

Local Children Help Plant Silver Birch Tree at Aubreys Yard in Poulshot, Wiltshire

Earlier this week, we invited children from Townsend Barn Nursery to help plant a new…

Read full story
Local Children Help Plant Silver Birch Tree at Aubreys Yard in Poulshot, Wiltshire
1 month ago

Ashford Homes welcomes Maria Wilson as new Sales Manager

Ashford Homes is delighted to welcome Maria Wilson to the team as Sales Manager. Maria…

Read full story
Ashford Homes welcomes Maria Wilson as new Sales Manager
1 month ago

We use cookies on this website. You are free to manage cookie settings via your browser at any time. To learn more please take a look at our Privacy Policy.

Ok, got it!