Customer Care

We are extremely proud of our reputation and strive to deliver an exemplary service during and after the purchase of our new homes.

Your new home has been individually designed and built to the highest standards using a skilled and dedicated local team. You also have the added reassurance of a ten year Buildmark warranty policy from NHBC.  This means that your new home is insured against any structural defects for ten years from the day you legally complete.

Ashford Homes are also proud to offer a discretionary customer care programme that covers the six month period following the completion of your house purchase in addition to your NHBC warranty.

If you have completed the purchase of your new home after the 16th May 2013 then your Home Owner information is available online.

Please login below using the details on the card in the front of your handover folio.

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