Each home is individually designed and before planning permission is sought, the designs are rigorously evaluated, not only for the aesthetics and suitability of the property for its intended environment, but also the functionality and practicality of day to day use. Once these designs are approved, construction is supervised by the management team using skilled and dedicated locally employed teams to carry out the work. The innovative and dynamic approach to these designs result in a far higher specification for the customer than would be found in comparable developments.
When the house is completed, a thorough test of the systems is made on handover to the customer before a detailed package of information, NHBC approvals and system warranties are provided together with a helpful demonstration of their use. Customers invariably take comfort from the fact that Ashford Homes is a local company and with its office located in Melksham is easily accessible for any help that may be required. In addition, although not obliged under the terms of the NHBC warranty to carry out post purchase maintenance and remedial work, Ashford Homes operate a discretionary customer care program which covers the first six months following the sale completion.
Ashford Homes' unique combination of providing a beautifully constructed, character home in a premier location for a cost-effective price is, without doubt, a winning formula. Past clients frequently ask to be updated on new developments, confirming the high level of customer satisfaction.
CONSUMER CODE FOR HOME BUILDERS - COMPLAINTS PROCEDURES AND REQUIREMENTS.
Ashford Homes (South Western) Limted are subject to the Consumer Code for Home Builders under the terms of our NHBC membership. How to operate this scheme is freely available to home buyers and can be downloaded from the Consumer Code website: www.consumercodeforhomebuilders.com.